cs5 help sign-in always fails with valid email and password

Forum|Forum|11 years ago
August 28, 2014
1 reply
730 views

Adobe cs5 master collection Community Help's sign with a valid email address and password always fails.

"Adobe Community Help

An Unexpected Error has occurred. Please try again later.

[OK]"

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Ned Murphy

Legend

Try using a different browser

jmichae1Author

Known Participant

this is the adobe help .exe, not a web browser. ff31 is my default browser if that makes any difference, but I have it set cs5 adobe help.exe to not use the web browser but itself instead.

OS is win7ult64sp1.

jmichae1Author

Known Participant

I also have another problem.

I also get a lot of (all?) errors during update of master collection cs5. when I look at the page describing the error, it's an upsell or saying that I am not qualified for it (was before).

something's wrong.

copied my %APPDATA% to a backup drive (wanted to keep my settings, maybe it's a mistake with adobe?)
uninstalled cs5 with deactivate
wipe and reinstall of windows (format, but not on th edrive that most of adobe was on)
copied appdata on backup drive back to %appdata% (restore)
reinstalled adobe to same place on f: drive
went into dreamweaver or AE and did help, update. consistently fails.

AAM has full access through my antivirus firewall.

I am suspecting leftover files, or it's something in my %APPDATA%.

I have a backup of the adobe registry I can apply, but not sure this is a good idea.

sorry I was not more complete. I can supply log info if someone can tell me how.

I used to apply manual updates to get the updates, but I stopped that since that tends to break the update process (AAM).

Adobe After Effects CS5 10.0.2 Update