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K
kristofferb38141040
Participant
March 8, 2017
Question

CS5 Installation Error on Windows Laptop

  • March 8, 2017
  • 2 replies
  • 487 views

Hello,

I am trying to install CS5 on my new laptop but I keep receiving an error message stating that, "There were problems with your installation". I've uninstalled, restarted, and reinstalled a couple times with no luck.

These were the details it prompted me to give customer support:

Exit Code: 6


-------------------------------------- Summary --------------------------------------


- 6 fatal error(s), 10 error(s), 2 warning(s)

----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------


WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)


----------- Payload: {BD0D6363-E961-410F-8BF4-ECD8795F3923} AdobeCMaps CS5 3.0.0.0 -----------


FATAL: DS003: Cannot extract 'C:\Users\krisb\Documents\Art Progz\Adobe CS5.1\Photoshop\Adobe CS5.1\payloads\AdobeCMaps3-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BD0D6363-E961-410F-8BF4-ECD8795F3923}'. Error: Error 2 The system cannot find the file specified.


----------- Payload: {BAE5212B-6651-4AD8-B26A-1B284D2665C6} AdobePDFL CS5 9.9.0.0 -----------


FATAL: DS003: Cannot extract 'C:\Users\krisb\Documents\Art Progz\Adobe CS5.1\Photoshop\Adobe CS5.1\payloads\AdobePDFL9.9-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BAE5212B-6651-4AD8-B26A-1B284D2665C6}'. Error: Error 2 The system cannot find the file specified.


----------- Payload: {9416FE9E-345E-11E0-BC42-0024E8692489} Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US 3.5.0.0 -----------


FATAL: DS003: Cannot extract 'C:\Users\krisb\Documents\Art Progz\Adobe CS5.1\Photoshop\Adobe CS5.1\payloads\DeviceCentral3.5LP-en_US\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{9416FE9E-345E-11E0-BC42-0024E8692489}'. Error: Error 2 The system cannot find the file specified.


----------- Payload: {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 -----------


FATAL: DS003: Cannot extract 'C:\Users\krisb\Documents\Art Progz\Adobe CS5.1\Photoshop\Adobe CS5.1\payloads\AdobeFontsRecommended-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E39A5ABD-516B-46F9-A042-694BBA6A4E08}'. Error: Error 2 The system cannot find the file specified.


----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------


FATAL: DS003: Cannot extract 'C:\Users\krisb\Documents\Art Progz\Adobe CS5.1\Photoshop\Adobe CS5.1\payloads\AdobePhotoshop12-Core\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{08EF22BC-43B2-4B4E-BA12-52B18F418F38}'. Error: Error 2 The system cannot find the file specified.


WARNING: DW036: Payload cannot be installed due to dependent operation failure


----------- Payload: {F9F276DA-9EC6-492C-AF58-F27C5EC19D66} Adobe Photoshop CS5.1 English Language Pack_x64_AdobePhotoshop12-en_US_x64 12.1.0.0 -----------


FATAL: DS003: Cannot extract 'C:\Users\krisb\Documents\Art Progz\Adobe CS5.1\Photoshop\Adobe CS5.1\payloads\AdobePhotoshop12-en_US_x64\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{F9F276DA-9EC6-492C-AF58-F27C5EC19D66}'. Error: Error 2 The system cannot find the file specified.

ERROR: DW050: The following payload errors were found during install:


ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure


ERROR: DW050:  - Adobe Photoshop CS5.1 Core_x64: Failed due to Language Pack installation failure


ERROR: DW050:  - Adobe Device Central CS5.5: Failed due to Language Pack installation failure


ERROR: DW050:  - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US: Install failed


ERROR: DW050:  - AdobePDFL CS5: Install failed


ERROR: DW050:  - AdobeCMaps CS5: Install failed


ERROR: DW050:  - Recommended Common Fonts Installation: Install failed


ERROR: DW050:  - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed


ERROR: DW050:  - Adobe Photoshop CS5.1 English Language Pack_x64_AdobePhotoshop12-en_US_x64: Install failed


-------------------------------------------------------------------------------------

Please let me know what I can do to fix this.  Thank you!

KB

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 8, 2017

    Code 6 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    NOTE - Win10 anniversary update version 1607 has caused MAJOR problems with old programs, so the above may not work

    -Notice http://www.computerworld.com/article/3157369/windows-pcs/new-windows-10-build-is-a-monster-update.html

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