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December 14, 2016
Question

CS5 Master Collection Key won´t work

  • December 14, 2016
  • 1 reply
  • 1987 views

Hi there!

I am trying to install the download version of the Adobe Creative Suite 5 Master Collection but it won´t accept my licence key, which i copy/pasted from my user account site right into the installer.

On my profile page products it says:

Adobe Creative Suite Master Collection / CS5 / Windows.

On the physical product box right in front of me it says Adobe Createive Suite 5 Master Collection (Student and Teacher Edition)

So i download the installer from this site

https://helpx.adobe.com/de/creative-suite/kb/cs5-product-downloads.html

using the CS5 Master Collection - windows download, as there doesnt seem to be a special student/teacher download option.

But it just wont accept my licence key. "your key is not suitable for this product"

(it worked previously when i did the install by cd. But i dont got a cd-drive any longer so that's not an option any more)

Any suggestions?

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    December 14, 2016

    If Windows 10 your 6 year old program is not compatible and may not work properly

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    -and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

    Participant
    December 15, 2016

    Hi John,

    thanks for the quick and professional feedback.

    Looks like i downloaded the wrong language version and my key only seems to work with the german one. Using the german installer did the trick for me. Hurray!