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ronaldl26073020
ronaldl26073020
Participant
January 30, 2017
Answered

CS5 Serial Number not Valid

  • January 30, 2017
  • 1 reply
  • 3308 views

I have CS5  Master Collection DVD Pack. I had it installed on and old PC. I removed it and deactivated it from that PC to installed on a new PC. Now when I input my Serial Number to activate my product it says that the serial number is not valid. I chatted with adobe for almost 1 hour and the best thing he could tell was to post my issue in this forum. Wow, it is amazing that this is the way Adobe addresses customers issues. Post it on a forum and see what happens.

      This topic has been closed for replies.
      Correct answer kglad

      No, is not a mac,

      Windows 10 pro


      you can't install the mac version on a windows computer.  and cs5 is not eligible for exchange.

      1 reply

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 30, 2017

      an invalid serial number (as opposed to a red x after entering your serial number) is caused by an installation file/serial number mismatch.

      because you're not downloading your files, copy the dvd files to a desktop directory.  try and install from that directory and copy/paste your serial number copied from your account, https://www.adobe.com/account.html

      ronaldl26073020
      ronaldl26073020Author
      Participant
      January 31, 2017

      I tried, I copied all the files from the DVD's into a file created on the desktop. The setup.exe file is displayed in XML format both on the DVD and in the file that it was copied and it will not launch the installation. I tried to launch it with both acrobat 9 pro and creative cloud and nothing happens

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 31, 2017

      what do you mean by, the setup.exe file is displayed in xml format?

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