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mjdlugosh1952
Participant
December 30, 2015
Answered

CS5 serial number question

  • December 30, 2015
  • 2 replies
  • 389 views

I upgraded my Mac to OS X El Capitan and had problems. Apple tech got involved and ultimately I had to reformate my HD and reinstall my OSX.  I had to reinstall CS5 from my original disk but Adobe now does not recognize my serial number.  This is the same serial number that I used to register the product in 2011 and it is the serial number that show up under my account on Adobe’s website. 


Any advice?


Mike D

    This topic has been closed for replies.
    Correct answer mjdlugosh1952

    I have fixed the problem.  I had to total uninstall all of CS5 programs and the reinstall.  Now at least Photoshop works.

    2 replies

    M
    mjdlugosh1952AuthorCorrect answer
    Participant
    January 3, 2016

    I have fixed the problem.  I had to total uninstall all of CS5 programs and the reinstall.  Now at least Photoshop works.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 30, 2015

    This information is a MUST DO to install old programs on Mac El Capitan

    -you may not get the same error message, but these two links will help with old programs

    Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 may help (also for other than CS5)

    -also a TEMPORARY security change https://forums.adobe.com/thread/2039319

    FAQ about Mac 10-11 https://forums.adobe.com/thread/1979303

    M
    mjdlugosh1952Author
    Participant
    January 1, 2016

    This did not work. When I enter the serial number in the activation screen I get the error message that the S/N is not valid for this product. Any other ideas. Is there a way to get Adobe involved?

    Michael Dlugosh

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