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Participant
November 29, 2011
Answered

CS5 Serial Number wont work for 5.5 upgrade

  • November 29, 2011
  • 3 replies
  • 1181 views

I have the Master Collection CS5 and bought the Dreamweaver 5.5 upgrade. But when I try to enter my CS5 number it say it is not valid for this product. Is there some way to determine what the Dreamweaver standalone S# is? I don't see any documentation on it.

Thanks!

    This topic has been closed for replies.
    Correct answer Peter Spier

    You cannot upgrade individual products from a suite collection. You must upgrade the entire suite as a unit.

    3 replies

    Participant
    August 19, 2021

    This is a secrity test 

     

    acrwil16
    Participating Frequently
    November 29, 2011

    Hi,

    That is just the normal behaviour that your experienceing since on the dropdown list at the time it is asking your to select the product you upgraded from you will not find master collection CS5 on the list. Upgrade from suite product to point product is actually an invalid upgrade path however you may contact customer service and see what option they can provide you.

    Peter Spier
    Community Expert
    Peter SpierCommunity ExpertCorrect answer
    Community Expert
    November 29, 2011

    You cannot upgrade individual products from a suite collection. You must upgrade the entire suite as a unit.