CS5 Serial Number wont work for 5.5 upgrade

Forum|Forum|14 years ago
November 29, 2011
3 replies
1181 views

I have the Master Collection CS5 and bought the Dreamweaver 5.5 upgrade. But when I try to enter my CS5 number it say it is not valid for this product. Is there some way to determine what the Dreamweaver standalone S# is? I don't see any documentation on it.

Thanks!

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Correct answer Peter Spier

You cannot upgrade individual products from a suite collection. You must upgrade the entire suite as a unit.

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Participant

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acrwil16

Participating Frequently

Hi,

That is just the normal behaviour that your experienceing since on the dropdown list at the time it is asking your to select the product you upgraded from you will not find master collection CS5 on the list. Upgrade from suite product to point product is actually an invalid upgrade path however you may contact customer service and see what option they can provide you.