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JinxB
JinxB
Participant
May 29, 2020
Answered

CS5 student edition not accepting password

  • May 29, 2020
  • 4 replies
  • 1239 views

Hi I have a Student edition of CS5, my  HHD failed I still had the original disc which I reloaded onto the new drive, went to the purchase site & used the password from there but it says the password is invalid, Adobe won't help because the product is obsolete but as I only do work for my daughter who is in university I don't  want to have to pay an expensive subscription, it has served us well over the years & as a photo editor its brilliant for our needs

Can anyone help

This topic has been closed for replies.
Correct answer Nancy OShea

Perpetually licensed software does not use passwords.  

 

All you need is:

1. original installation disks,

2. a valid, matching serial number,

3. an older operating system that supports outdated CS5.  

 

Note 1:  Creative Suite cannot be used with Catalina.  Catalina ended support for 32-bit apps.

 

Note 2:  Creative Suite installers won't work on Sierra, High Sierra or Mojave without workarounds. And there is no guarantee outdated software will work on a modern OS for which it was never designed.  Use it at your own risk.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html


MODERN OPTIONS:
Photoshop Elements 2020 (approx $100, no subscription needed)
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 1 year subscription)
https://www.adobe.com/creativecloud/photography.html

 

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
June 1, 2020

Perpetually licensed software does not use passwords.  

 

All you need is:

1. original installation disks,

2. a valid, matching serial number,

3. an older operating system that supports outdated CS5.  

 

Note 1:  Creative Suite cannot be used with Catalina.  Catalina ended support for 32-bit apps.

 

Note 2:  Creative Suite installers won't work on Sierra, High Sierra or Mojave without workarounds. And there is no guarantee outdated software will work on a modern OS for which it was never designed.  Use it at your own risk.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html


MODERN OPTIONS:
Photoshop Elements 2020 (approx $100, no subscription needed)
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 1 year subscription)
https://www.adobe.com/creativecloud/photography.html

 

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea— Product User & Community Expert
T
three_m
Participant
November 1, 2024

What the OP described is what I'm experiencing with an install of Adobe Audtion CS5 on Windows 11 machine.  During installation or when choosing Help-->Product Registration, a prompt asks to create an Adobe account or to use an existing one.  When entering a valid password for my existing Adobe account, I receive a fatal warning indicating that the password has to be between 6-12 characters and cannot contain spaces or colons.

 

I suppose a solution could be to change my strong password to meet these requirements so I may register the product, but then I may not be in compliance with Adobe.com's modern password requirements.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 1, 2020

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

T
Test Screen Name
Legend
June 1, 2020

There isn't a password for old software. Do you mean you get asked for a password when you try to reinstall from the CD? Or do you mean a serial number? (DO NOT POST THE SERIAL NUMBER!) Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

Akash Sharma
Akash Sharma
Legend
June 1, 2020

Moved to Get-Started

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