CS5 updates fail to install

Forum|Forum|12 years ago
May 5, 2014
3 replies
1775 views

In the process of updating to Windows 8.1, I've started with a fresh install of CS5 and LR. CS5 installs without problems, but fails to update. It appears to be downloading the updates, but gives the error : "Some updates failed to install", providing a list of all components of CS5. Each component reports "There was an error downloading this update. Please quit and try again later". Having tried several times, each with the same result, I contacted adobe customer support using the link provided: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5"

Adobe support confirmed that there was no problem with the serial or license, and referred me to the forum. The forums do not appear to have a clear solution to this issue. Some updates are available for manual download, but it appears not all of them. I'm not sure why the product update installer is included in CS5 if it is not functional. This seems like a possible case of a broken link for the installer, but there does not seem to be a way to update the installer itself.

This topic has been closed for replies.

N

New_Light_Photography

Participating Frequently

I've encountered this issue as well; the updates took the time to download (progress bar & all) but then said that "The update failed to download" when it finished downloading. (I hate poor error checking; it obviously downloaded, now somewhere on my computer there's probably a leftover "container" file using disk space.) Windows 8.1; legit licence; tried "Run as Administrator" among other things with no success.

I thought I would say here that the manual method - using the update page linked above by kglad - worked for me.

N

nicholsmusic

Participant

I was just referred to the forum as well for the same issue. My serial numbers are verified and registered. I see here that this is the place to go for unanswered questions. I think the main issue here is that Adobe doesn't want to offer support for older products. Likely, Adobe is trying to force us into purchasing the upgraded software. If anyone has found a solution, please feel free to share it with me as well as I have an identical situation.

Adobe offered that I call tech support. Last time I tried to contact adobe via telephone, it took more than a half an hour just to get a rep on the phone and of course their solution was to buy cs6.

Best of luck to ya.

kglad

Community Expert

update manually, Product updates

A

Anonymous

Is this Adobe's way of trying to make us upgrade to the cloud software?

I just replaced my HD and am getting the same error. If they've turned off the auto update for CS5 (and others), it's going to make me look at other options. (REALLY bad move if that's what they really did...)

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