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A
Anonymous
July 15, 2015
Answered

CS5 (valid) serial number invalid

  • July 15, 2015
  • 2 replies
  • 1055 views

‌I'm trying to install CS5 onto a new computer from disc and using the original (valid) serial number. I have deactivated the software on my old computer. When I enter the serial number to install on my new computer I get an error message telling me the serial number is invalid. Help!

This topic has been closed for replies.
Correct answer Megha Rawat

Hi Becky,

Please refer : https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Hope this helps.

Regards

Megha Rawat

2 replies

Megha Rawat
Community Manager
Megha RawatCommunity Manager
Community Manager
July 15, 2015

Hi Becky,

Could you please share the serial number with me in private message .

Regards

Megha Rawat

L
lahiadobe
Participant
August 15, 2023

Hi Megha Rawat,

 

I have a similar issue. Could you help me too?

 

Best regards,

 

Mikko L

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 15, 2023

@lahiadobe 

 

no, if you saw an invalid serial number you either made an error when entering the number OR you have the wrong installer.  details:

 

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

 

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

 

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    Megha Rawat
    Community Manager
    Megha RawatCommunity ManagerCorrect answer
    Community Manager
    July 15, 2015

    Hi Becky,

    Please refer : https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    Hope this helps.

    Regards

    Megha Rawat

    A
    Anonymous
    July 15, 2015

    ‌That doesn't really help me. There's no new info on there that I haven't tried. Is there anything else that can be done?

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