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SteveDr
Known Participant
March 10, 2021
Answered

CS6 activation limit reached - cannot reset count.

  • March 10, 2021
  • 1 reply
  • 2657 views

Hi,

I have Dreamweaver CS6 installed on one PC.  I just cancelled my CC subscription after a year and decided to return to using DW CS6.  However, I get the "activation limit reached" error and it suggests I deactivate DW on another computer.  

I do not have access to the other computer and I know that DW was no longer installed on it.

 

How can I reset my activation limit so my CS6 app will work again?  Is there some effective way to get help for this because there I can find no option anywhere to reset the count.

 

Thanks for your attention

 

Steve 

This topic has been closed for replies.
Correct answer kglad

Thanks John and kglad.

So that was what they meant ☹


unfortunately, yes.

 

now your only two options are to

 

1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate

 

2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com) and click plans and payment > activated devices > deactivate from there.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 10, 2021

According to this, Adobe will no longer reset the activation count
https://community.adobe.com/t5/download-install-discussions/activating-adobe-cs6-design-standard/td-p/14450827

    S
    SteveDrAuthor
    Known Participant
    March 10, 2021

    Thanks for that.  I did get on to the chat - the first agent did not seem to be able to successfully reset the count - so he transferred to a 2nd agent who did. 

     

    Thanks again 🙂

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 11, 2021

    The further Adobe is from serial number programs being the only way to do things, the fewer chat agents know anything about old programs

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