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aolange818
Participant
November 9, 2013
Answered

CS6 -can't install Acrobat

  • November 9, 2013
  • 2 replies
  • 799 views

Running Win7 Pro 64 bit  Got below error message.

Adobe Live Chat told me to change the Region Language code to English (United States) but that did not resolve the problem.

Error message:

ERROR: Error 1406.Could not write value {47833539-D0C5-4125-9FA8-0819E2EAAC93} to key \SOFTWARE\Microsoft\Internet Explorer\Toolbar.   Verify that you have sufficient access to that key, or contact your support personnel.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1406.Could not write value {47833539-D0C5-4125-9FA8-0819E2EAAC93} to key \SOFTWARE\Microsoft\Internet Explorer\Toolbar.   Verify that you have sufficient access to that key, or contact your support personnel.

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Acrobat Professional: Install failed

    This topic has been closed for replies.
    Correct answer aolange818

    This problem was resolved by Adobe Live Chat Support after several tries.  Here is what finally worked:

    1. The rest of CS6 had been successfully installed; only Acrobat was failing to install.  So the support person had me install (BUT NOT LAUNCH) a trial version of stand-alone Acrobat (we did this by going into CS6>Payloads>Acrobat (1st folder) on the install DVD, and launching the setup.exe file).

    2. Next I launched Photoshop from the recently installed CS6 (presumably so that CS6 would recognise that it had a valid serial nunber).

    3. Then I launched the 'trial' version of Acrobat, which was recognised by CS6 as a valid part of its serial number registration, and thus was no longer a 'trial version'.

    This has been stalling me for a few weeks so it's great to have it resolved.  Hope this helps others.

    2 replies

    A
    aolange818AuthorCorrect answer
    Participant
    November 10, 2013

    This problem was resolved by Adobe Live Chat Support after several tries.  Here is what finally worked:

    1. The rest of CS6 had been successfully installed; only Acrobat was failing to install.  So the support person had me install (BUT NOT LAUNCH) a trial version of stand-alone Acrobat (we did this by going into CS6>Payloads>Acrobat (1st folder) on the install DVD, and launching the setup.exe file).

    2. Next I launched Photoshop from the recently installed CS6 (presumably so that CS6 would recognise that it had a valid serial nunber).

    3. Then I launched the 'trial' version of Acrobat, which was recognised by CS6 as a valid part of its serial number registration, and thus was no longer a 'trial version'.

    This has been stalling me for a few weeks so it's great to have it resolved.  Hope this helps others.

    Mylenium
    Mylenium
    Legend
    November 9, 2013

    Error 1402 | Error 1406 | Acrobat, Reader

    Mylenium

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