CS6 chrashing on Wndows 8.1

Forum|Forum|11 years ago
December 11, 2014
1 reply
274 views

Hi, I bought a brand new laptop (Lenovo Y50-70 59424711 Notebook 15,6", Core i7-4710HQ , 8GB, 1TB SSHD, Geforce GT 755M , Win 8.1). After installing and updating CS6 on a clean Windows 8.1, it is not possible to open InDesign (it chrashed while starting), Illustrator crashed while creating a new Document and the installation of an Update for Acrobat X was not possible, because after starting the update I got an errormessage: 1302. Any Ideas or hints how it´s possible to install a working version of „Adobe CS6 Design and Web Premium“ on Windows 8.1?

Thanks a lot.

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kglad

Community Expert

are you installing on your c drive?

JakaomoAuthor

Participant

Yes, on the C drive of my laptop - but not in "Programme" or "Programme(x86)". I created for CS6 a new folder like "Software/Design/Adobe". D is reserved for backup and restore.

kglad

Community Expert

uninstall, clean (per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then reinstall in the default directories.

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