CS6 Claims of MISUSE SERIAL NUMBER?

Question

Hi,

So .. I'm pretty frustrated with Adobe at the moment.

I purchased CS6 in 2013, October. I have the Serial Number on my account.

I can't remember WHEN they started their bs claim about "Misuse Serial Numbers" and then start to take them away from clients who paid for them. I tried going thru Customer Support, spoke with someone named Kajal who was no help. They transferred me to some person named Renchin who immediately closed the chat out and said nothing whatsoever.

So, why is Adobe claiming my Serial Number was Misused in some way when I've only used it strictly for my own artwork and nothing more? Why are they taking it away? I feel like it's just a tactic to force people into purchasing their memberships. I paid for CS6. Now they're taking it away. Are they going to give me my money back from 2013 then??? This is very frustrating and annoying to deal with.

kglad · Answer

typically that occurs if adobe finds your serial number on the dark (or not so dark) web. or your purchased from a vendor that purchased an enterprise subscription from adobe and then resold that to individual users (through no fault of the unknowing users).

anyway, see if you have an open ticket - https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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