Answered
CS6 creative suite.
When I try to install, I receive an error message stating that I need to 'download adobe support advisor'. I am unable to get in to contact with any agent for guidance. Please help.
This topic has been closed for replies.
When you ask a question you need to provide some basic information
-Forum quick start https://forums.adobe.com/docs/DOC-5601
Mac or Windows, and EXACTLY which version of the operating system?
Recent Mac AND Windows operating systems have been known to cause "odd" problems
CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra
-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates
-Adobe fix to Apple's problem https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html
-install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US
An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)
-or more on permissions https://forums.adobe.com/thread/2293598
NOTE - Win10 anniversary update version 1607 has caused MAJOR problems with old programs, so the above may not work
Sign up
Already have an account? Login
To post, reply, or follow discussions, please sign in with your Adobe ID.
Sign inSign in to Adobe Community
To post, reply, or follow discussions, please sign in with your Adobe ID.
Sign inEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices