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LauraPhoto
Participant
December 4, 2014
Answered

CS6 "damaged or incomplete" upon install

  • December 4, 2014
  • 2 replies
  • 229 views

I have tried to reinstall PS6 from the original CD and from Adobe download. I have a valid serial number. Each time it says it is damaged or incomplete. I have done this 3X from the CD and 3X from the website. I have Mac OSX. I am doing this because my copy of CS6 stopped working.

    This topic has been closed for replies.
    Correct answer kglad

    copy your cd installation files to a desktop directory and install from that directory.

    or check your downloaded install files to make sure they are the expected file sizes.

    if those suggestions don't resolve your problem, attach a screenshot of the error message.

    2 replies

    LauraPhoto
    Participant
    December 5, 2014

    Thanks for the advice, it solved the problem. Laura

    kglad
    Community Expert
    Community Expert
    December 5, 2014

    you're welcome.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 4, 2014

    copy your cd installation files to a desktop directory and install from that directory.

    or check your downloaded install files to make sure they are the expected file sizes.

    if those suggestions don't resolve your problem, attach a screenshot of the error message.