Skip to main content
A
artesplasticasUT
Participant
March 8, 2018
Answered

CS6 Deactivation process for damaged or lost computer...

  • March 8, 2018
  • 3 replies
  • 381 views

If one reads the help about deactivation, Adobe leads you to talk on forums or via chat, about problems related with lost computers, and some others.


The case we face here is that a computer is damaged and needs formatting, so we weren't able to deactivate the Master collection before the accident happened, so we need a way to make the deactivation process via remote or directly via the licensing website...

I tried via chat but being CS6 the products we have, it seems we arent accountable for such help now.

Please help us with this issue with 2 of the 17 MasterCollection CS6 licenses the University of Tolima bought around 2012. please!!!

    Correct answer Peru Bob

    Update:

    Deactivation is now only available if you have access to the application on the computer to be deactivated.

    Adobe no longer resets activations.

    3 replies

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    July 22, 2025

    Update:

    Deactivation is now only available if you have access to the application on the computer to be deactivated.

    Adobe no longer resets activations.

    A
    Andreas Michael_Geiss0452
    Participant
    July 22, 2025

    Ich habe das Problem, eine CS 5.5 Master Collection nicht deaktivieren zu können, da der PC defekt ist. Der Support hat mich an dieses Forum verwiesen, da er sagt, er könne es nicht und hier würde mir geholfen.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 22, 2025

    there is no way to work-around the problem.  ie, to deactivate you must use a computer with a current activation.  if that's impossible, it's impossible to regain an activation.

    Ned Murphy
    Ned Murphy
    Legend
    March 8, 2018

    You should be able to contact Adobe Support thru chat and ask them to reset your activations.  If you get off topic beyond that they are likely to deny helping you, but as far as I know as long as you are only asking for the reset, they will help.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices