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UBOCESgraphics
Participant
November 11, 2012
Question

CS6 Design Standard freezes during installation from CD and online download...

  • November 11, 2012
  • 1 reply
  • 1021 views

I am currently using a MacBook Pro, OS X verison 10.7.5. All updates have been done prior to install. Installation has been done by CD and Adobe's online download. I have a serial # which was provided from my job (multi-license software certificate), so I'm not sure at all why this isn't working. I've tried the install several times and it always freezes at either 18% or 21% during "font install" or "media install". In order to get out of the freeze I have to shut down my computer completely...which I know isn't a good thing. Please help! Thank you!

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1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
November 11, 2012

Try running the Cleaner Tool

http://www.adobe.com/support/contact/cscleanertool.html

Then try re-installing

U
UBOCESgraphicsAuthor
Participant
November 11, 2012

I actually researched Adobe for issues with CS6 install and saw the advice

to run the cleaner, so that's been done as well. Once I try to run the

install again it freezes at the same point...18% at the fonts install. Any

other ideas?

M
Manish-Sharma
Inspiring
November 11, 2012

Would appreciate if you could share the Installation Log files.

http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

Do not place the log file here, put it on the "Pastebin.com" and share the link here

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