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andrewdip
Participant
December 28, 2022
Answered

CS6 Design Suite Serial number is invalid

  • December 28, 2022
  • 5 replies
  • 3966 views

I am unable to activate my CS6 Design suite...
When i goes to offline activation to get a response ... it stated that my serial are invalid.

very frustrated as all my adobe serial number are genuine & working.. 
furthermore each time i try to login for generate response...the site stated that my password is wrong... but when i try login to adobe side it is ok..

    This topic has been closed for replies.
    Correct answer kglad

    @Abambo 

     

    and i've seen 2 or 3 similar cs6 issues this morning (usa time).

     

    @andrewdip 

     

    contact adobe support and ask if your serial number is valid.  if it's been invalidated by adobe for a violation, there's nothing you can do.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    5 replies

    kynades
    kynades
    Participating Frequently
    January 30, 2023

    I have spent several fruitless hours over the past few days trying to find the cause and solution to my CS6 Master collection activation problem. After verifying by all means that my installers and SNs are authentic and valid and not leaked on their interwebz, and after trying all the suggestions of this Adobe consultant/employee, the employee or consultant (I don't get into who they really are) concluded that I have two choices: Either pay extortionate money indefinitely for CC, which I despise, and shut the hell up, or simply piss off, because apparently I'm an ungrateful user who doesn't understand that the role of a user is not to own and use programs for their own benefit, but to generate big profits for corporations like Adobe and their ilk. ... politely as much as the situation demanded, of course.


    So my advice is that there are great solutions on the internet that allow anyone with original software and serials to generate offline response code and do without ANY involvement from adobe.


    I also suggest blocking any adobe addresses by editing the hosts (I'm a windows user, mac users have phenomenal soft that is even funnier to play with and thats it Little Snitch :)) so adobe will probably have a lot more difficulty controlling anything about you, free users.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 30, 2023

    @kynades 

     

    there's some problem with offline activation that adobe's investigating.  online activation still works.

    kynades
    kynades
    Participating Frequently
    January 31, 2023

    Well, it doesn't work for me either, which I talked about for intoxicating hours with Adobe bots and drones. That's why I started combining with reinstallations and testing different language installers, which worked flawlessly for ages. For now and for the eternal future, I fortunately won't care anymore. The offline activator I found works beautifully with my serials, so I am not a pirate as my software is legalized on my receipt and I can show the finger to anyone who tried to offline-activation-block-me.

     

    🙂

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 29, 2022

    https://exception.licenses.adobe.com/aoes/aoes/v1/t1?locale=en

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 29, 2022

    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 29, 2022

    Sounds similar like this thread: https://community.adobe.com/t5/download-install-discussions/photoshop-cs6-reinstall-login-issue/td-p/13448827

    ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 30, 2022

    @Abambo 

     

    and i've seen 2 or 3 similar cs6 issues this morning (usa time).

     

    @andrewdip 

     

    contact adobe support and ask if your serial number is valid.  if it's been invalidated by adobe for a violation, there's nothing you can do.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 28, 2022

    make sure your serial number of cs6 match:

     

    assuming you're using a valid adobe serial number (6 groups of 4 numbers), that error message is incorrect, or you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

     

    common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number.

     

    eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

     

    here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

     

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

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