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A
Anonymous
July 22, 2014
Question

CS6 downloading

  • July 22, 2014
  • 2 replies
  • 151 views

I had bought the CS6 masters collection a year ago, however my computer died. now when I download the Masters Collection and enter my PIN, the installer shows that it is invalid. I know I have the right pin from when I originally purchased CS6. Very frustrating.

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    2 replies

    A
    Anonymous
    July 23, 2014

    I have just realized something that may be of importance, and may be relevant for other adobe users.

    In my account I realized that my product is designated as CS6 masters collection for WIN, as in windows.

    My new computer is a mac, could this be why the serial does not work for my new computer?

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    July 23, 2014

    Yes, definitely.

    Creative Suite serial numbers are specific to their operating system: Windows serial numbers will not work on Macs. And vice versa.

    There is a platform swap process available from Adobe where you can surrender your Windows serial number and get a Mac one instead.

    Order product | Platform, language swap

    None of this is necessary with Cloud software which works on both Macs and/or Windows for the same membership fee without any complex platform swapping processes.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 22, 2014

    what's a pin?  do you mean serial number?

    if so, Error "The serial number is not valid for this product" | Creative Suite

    A
    Anonymous
    July 23, 2014

    Yes I mean the serial number, I have the original one from when I purchased cs6 but it is not working when I download it onto my new computer.

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