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Exscaly
Exscaly
Participant
September 2, 2018
Answered

CS6 Genuine Software error on 2nd computer

  • September 2, 2018
  • 2 replies
  • 439 views

Hi Adobe,

I purchased the CS6 Production Premium package in 2012 and have been using one license on a computer for years. I've just tried to install my second license on a laptop by downloading the installation package from Adobe's site, and towards the end of the installation it gives me a Genuine Software error ("The product you are trying to install is not an Adobe Genuine Software...").

There didn't appear to be any issues with the license number (besides, it's the same one I used years ago).

I followed Adobe's instructions here to patch the AAM, but with no success.

Could anyone please advise me on what to do? I'm currently stuck with some of the software installed, some not, and some seemingly half-installed - the last thing I want to do is corrupt program files with half-installations!

Thanks in advance!

Jet

This topic has been closed for replies.
Correct answer Govardhan.V

You may also try with the steps mentioned in below link :

I can't install cs6 with original dvd and licence. I have a message saying that my product is'nt original

2 replies

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
September 2, 2018

You may also try with the steps mentioned in below link :

I can't install cs6 with original dvd and licence. I have a message saying that my product is'nt original

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 2, 2018

https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

https://helpx.adobe.com/genuine/faq.html

    Exscaly
    ExscalyAuthor
    Participant
    September 2, 2018

    Thanks kglad! I'm afraid I've given those methods a try but with no success. If it is of any help, I am trying to install on a Windows 10 laptop.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 2, 2018

    unless you purchased a single user license directly from adobe.com or an authorized reseller, your cs6 probably is counterfeit.  it's not unusual for the problem to be detected (by adobe) years after purchase and initial successful installation.

    if you did purchase from adobe.com or an authorized reseller, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

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