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Larry Lato
Participating Frequently
December 22, 2015
Answered

CS6 Installation Downloads going no where

  • December 22, 2015
  • 1 reply
  • 735 views

I need some installation help. My Creative Cloud app CS6 updates were failing and I was advised in another post to first try renaming a file, then if that did not work to uninstall and reinstall.

Renaming failed to fix the problem so I deactivated and uninstalled my CS6 application. Now I'm trying to install, the download has 2 files, (Photoshop_13LS16.exe) and (Photoshop_13LS16.7z). After double clicking the (.exe) file it takes about 2 mins. extracting files while showing the normal progress bar, it reaches 100% file extraction and then  nothing happens.

The other file, (Photoshop_13LS16.7z) opens to other folders none of which appear to be executable except one and that .exe file in that folder errors out.

Any ideas where I'm going wrong?? Usually installation is easy and runs on its own.

Thanks, Larry

This topic has been closed for replies.
Correct answer Govardhan.V

Has the Adobe CS 6 folder created on your Desktop? If yes , open it and check whether the setup.exe file is located inside?

If possible  , post screenshot of Zip file contents.

1 reply

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
December 22, 2015

Has the Adobe CS 6 folder created on your Desktop? If yes , open it and check whether the setup.exe file is located inside?

If possible  , post screenshot of Zip file contents.

L
Larry LatoAuthor
Participating Frequently
December 23, 2015

Thanks, I didn't even notice that folder. Never had to use that in the past, when I clicked on the exe file I got a bogus, "Waiting for a required restart". I did a restart, got the same message which gave me the option to ignore. After ignoring install took off. Thanks again, my bad for not even noticing the extracted folder. Problem solved!!

Larry

    Govardhan.V
    Govardhan.V
    Participating Frequently
    December 23, 2015

    Glad to hear that the issue has been resolved

    You are welcome .

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