Skip to main content
N
NellieNgoo
Participant
November 12, 2013
Question

CS6 Installation Failed due to missing files.

  • November 12, 2013
  • 1 reply
  • 3937 views

I m having problem with the Adobe CS6 Design & Web Premium installer now.

It keeps saying missing files. I was installing my CS6 from DVD yesterday on my new Macbook Air. then the whole laptop hanged for a good 3 hours. So i did a cold boot. After restarted my mac, i launched the Installer in the disc and it prompted the Missing file error message. 

Installation Failed. Installer failed to initialize. This could be due to a missing file. 

More troubleshooting tips: 

1. Restart your computer. 

2. Exit all applications including startup items, virus checking and firewall software. 

3. Launch the installer and reinstall your applications. 

I was not able to get pass this stage after numerous retry. Apparently the installer has already installed Bridge and some other components successfully. I tried to access the installer from the Utilities, but i met with the same error.

Would you be able to advise me how to proceed from here?  Thank you very much.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 12, 2013

properly uninstall everything that was installed (http://helpx.adobe.com/creative-suite/kb/cs6-install-instructions.html#id_8480)

run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall

N
NellieNgooAuthor
Participant
November 12, 2013

Hi kglad,

thanks for the reply. i did try to uninstall by using Utilities > Adobe Installers >  Adobe CS6 Design & Web Premium installer, when i click the icon, i get "Uninstall Failed" error, it says:

Your uninstallation encountered errors.

Troubleshooting tips:

1. Restart your computer

2. Exit all applications including startup items, virus checking and firewall software

3. Uninstall again.

I have done all the above at least 3-4 times and also downloaded the cleaner tool, and ran it, but not items was listed for cleaning.

Any idea how i should proceed?

Thank you.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 12, 2013

you could try, http://www.freemacsoft.net/appcleaner/

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices