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T
tokolosh46
Participant
November 13, 2012
Question

CS6 Installation gets "stuck"

  • November 13, 2012
  • 1 reply
  • 2360 views

I am reinstalling CS6 on my laptop (windows 7).  During the first install a few months back, everything installed fine except for acrobat and air.  I ignored it as it wasn't an issue at the time.  I now am in a situation where I have had to reinstall and I have a problem.  I did a proper uninstall and all components were uninstalled (or I believe so - I can't find any bits lurking).  I also tried to run the Creative Suite Cleaner and nothing happened. 

When I try to do the reinstall, everything works beautifully until it gets to 14% installed and then it gets stuck.  The task manager says that it is still running, but I don't believe it is.  I have now stopped it, but it had sat at 14% for almost 12 hours.  I need all the components to work - INDD, AI, PS, Bridge, Acrobat, Air etc...

This of course only happens as I have deadlines...Help!

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 13, 2012

I would recommend you begin with reviewing your installation logs.  You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Prior to using the clean tool how exactly did you remove Creative Suite 6 from your laptop?

T
tokolosh46Author
Participant
November 13, 2012

Hi Jeff

I uninstalled using the Adobe Uninstaller – Control Panel -> Uninstall -> and it took me to an Adobe window where I selected the Uninstall option.

The errors listed today are DW001, DW049 and DW050 – I can send them if you like, but there are pages of them.

Thanks

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 13, 2012

Is it possible you accessed the Program and Features control panel?

For your installation log there are directions on how to look up the error message in the knowledge base document.  Key thing is to do a find on ERROR and FATAL.  You can then do a search on the specific error messages which come up.

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