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MisterMotion
Participant
May 8, 2012
Question

CS6 Installer tells me to choose a different volume but does not provide a way.

  • May 8, 2012
  • 1 reply
  • 3745 views

I'm trying to install CS6 (trial) that I downloaded earlier today. I'm on a Mac Pro, have a boot disk that is formatted Mac OS Extended (Journaled), and an Xsan array that is formatted XSAN, which is a case sensitive format. My user account is on the Xsan.

When I double click on the Install application I get an immediate error message that says:

We've encountered the following issues.

Installation on case-sensitive volumes is not supported. Please choose a

different volume for installation.

But of course there is only a Quit button on this box and no way to choose a different volume.

I would say the error is that Adobe is checking the case sensitive-ness of the wrong volume and not providing a way for the user to correct Adobe's mistake.

Why wouldn't they be checking the boot disk? That is typically where applications are installed. And how could they have missed a programmatic dead-end immediately after launching the installer. No testing at all?

Thanks for any help that you can provide.

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 8, 2012

I believe the difficulty you are running into is the fact that we still need to install support files on your OS volume.  Please see Error "Case-sensitive drives not supported" or similar install error | Mac OS - http://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html for additional details.

You can customize the location of the applications in the product selection screen within the installer.  Although again the OS needs to be on a non-case sensative volume.

M
MisterMotionAuthor
Participant
May 9, 2012

Thanks for your help Jeff!

I think you misunderstood though, so I will try and make it clear.

My OS disk IS non-case sensative. It is just my Xsan (the raid volume for all my media, quicktimes, etc) that is case sensative, because it is XSAN format. But I am not telling the installer to install on the Xsan, I don't get to tell the installer anything because as soon as I launch the installer I get the error about the non-case sensative, with only a quit button to exit the dialog window. I never get the chance to see any screens including the product selection screen you are referencing. It just quits.

I want to install onto the startup disk which is non-case sensitive, but the installer assumes I want to install on my Xsan raid volume, and doesn't give me the option to specify this because it just quits.

Mylenium
Mylenium
Legend
May 9, 2012

Disconnect the network storage temporarily and flush the list of recently used network connections from the respective panel.

Mylenium

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