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Question

CS6 License deactivated

Forum|Forum|3 years ago
November 9, 2022
4 replies
4442 views

I had both CS6 and CC installed for quite a while on my PC but today for some reason the license for my CS6 programs disappeared. When I launch any of them I get a prompt that asks either to buy a license key or to start a 30 day trial. It happened on it's own since it worked the day before and nobody had access to the computer inbetween when I turned off the pc after work yesterday and today when I tried launching InDesign.

Activation

J

Jerry_123

Participant

Adobe is trying to force everyone to rent their software. They can't improve it anymore so they have to have a way of getting revenue. I had a disk failure, and much later had my OS trashed. Because I couldn't open Photoshop and deactivate it, I hit my activation limit. All the Adobe people I talked to acted stupid and kept telling me I have to open Photoshop and deactivate it. I wonder if they have to go to school to be so ignorant on how computer work. Anyways, I lost access to all of my Photoshop files (in the thousands) and am looking for a substitute. I refuse to rent software. In my opininion, Adobe is being aggressive about getting rid of users on non-rented software.

kglad

Community Expert

they're just stating facts. ie, if it's impossible for you to deactivate on either of computers with activations, it's impossible for you to activate,

Peru Bob

Community Expert

Was CS6 purchased from Adobe?

A

Adam25719900eiouAuthor

Participating Frequently

I think it was from a ceritified adobe reseller and it was probably CS4 or 5 that was later upgraded to CS6

Nancy OShea

Community Expert

@Adam25719900eiou

CS6 is 12 years out of date & discontinued. Why do you need it if you already have current Creative Cloud?

No such thing as a LIFETIME license. Adobe ended support for CS6 several years ago. Many files created with Creative Cloud apps won't work with CS6. For all practical purposes, it's just taking up space on your hard drive and of no value anymore. You should uninstall CS6 or use the Adobe Cleaner tool below to wipe it off your system once & for all.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

do you have a current subscription?

do you have your cs6 serial number?

A

Adam25719900eiouAuthor

Participating Frequently

Yes I have a current CC subscription and a lifetime license for CS6 but I likely won't be able to find the serial number as it's in offsite archival storage and with how much work we have at the moment we likely won't be able to retrieve it until the trial runs out.
This shouldn't even be an issue because before installing CC everything worked great.

kglad

Community Expert

you don't need your serial number, if you have a current subscription.

does your cc desktop app show your cs6 program(s)? if so, click open. click sign-in, if prompted.

A

Adam25719900eiouAuthor

Participating Frequently

Forgot to add, that we might not be able to find the license key before the trial runs out since it's likely somewhere in offsite archival storage along with it's box.

I'm assuming it's because of that cursed CC app that does things on it's own without asking the user as there was no windows updates or any other than the CC ones.

B

Ben M

Community Expert

There were two versions of CS6 that were available. One was a perpetual license and the other was a Cloud license. I'm not aware of them shutting down the Cloud licenses, but at some point it may stop working with your system. Also serial numbers that are registered for old perpetual versions are always available for the admins (volume licensing) or your own account (individual licensing). For individuals, if you go to https://account.adobe.com , click on Plans and Payments, and then Products, you can see all registered serial numbers.

A

Adam25719900eiouAuthor

Participating Frequently

It was bought long time ago likely upgraded from a CS4 or 5 license that was bought as a lifetime license with a physical box version of the software and it was activated with just the key not assigned to this account, I will try to see maybe some other email on our domain has a adobe account with that license tied to it.

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