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Gradyslav
Participant
July 2, 2022
Question

CS6 Master Collection is not activated. Help

Hello. I write through a translator. Sorry for the bad English. I have a CS6 master collection version. I installed it, but I can't activate it. When checking the serial number, the program writes to me to connect to the Internet. But I have the Internet! Nothing from the support helps. I'm trying to activate offline, but the resource Adobe.com/go/getactivated_ru it doesn't work. 404 error.
What to do!? Please help.

 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 3, 2022

It sounds like you're using an old operating system.  Update your operating system if you can.

 

 

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Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 2, 2022

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the above link
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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