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M
maki_nation1001
Participant
May 24, 2012
Question

CS6 master collection won't install

  • May 24, 2012
  • 1 reply
  • 1573 views

I just recently bought the student edition of the cs6 master suite. I tried to install it but it won't go past 17% and stalls everytime it starts installing AdobeHelp.

I read somewhere that i should delete any previous versions i have from my program files and i did but it still won't install.

Any advice? I'm using 32-bit Windows OS if that makes any difference.

This topic has been closed for replies.

1 reply

Mylenium
Mylenium
Legend
May 24, 2012

Creative Suite Cleaner Tool

Run it, try again.

Mylenium

M
maki_nation1001Author
Participant
May 27, 2012

i tried that. it found old cs4 files in a folder somewhere and so i deleted them, restarted my laptop and tried installing again, but it still stops at adobehelp.

is there anything else you can suggest?

thanks in advance

M
Manish-Sharma
Inspiring
May 27, 2012

Move the folder C:/Program files (x86) /Adobe/Adobe Help to the desktop , start the installation once completed move the folder back to the original location from where you have moved it.

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