CS6 Master Suite Device Activation Reset

 ​@ShadowTaro,

CS6 is 14 years old & unsupported. What do you expect from legacy software that hasn’t been updated in more than a dog’s age?

Best advice: keep using CS6 on your old devices until you can no longer use them. 

Get new software for new devices.

Problem solved. 😉

If you need replacement options, please let us know. We're happy to help. 

Im sorry im confused, if you are going to maintain the databases and connection for your product to be verified, then you are able to fix these issues, so im confused why you insist you can’t or is it more a you won’t?

Further I have come accross, people who have had the same issue but when they have deactivated from the one device that is working, its still saying they’ve used 2 devices, which is no longer the case… So now they don’t have it on either device.
But if this is going to be the result how can I reliably deactivate it from my laptop risking losing all my access to a program and files I have hundreds of thousands of hours of work in them. 
In the past when I had a similar issue, Adobe just alowed another device on my account temporarily so I could work through the problem and was able to fix my activation way past end of life, but now they can’t? Adobe you need to have a better resolution for this when people have bought your products outright that have a lifetime lisence. Why not make them accessble for 10 devices then if they’ve used up all that then thats fair, AND it limits the potential for “Pirated” keys? But either way, loosing access due to technical issues, then being denied access even when following the process of deactivation that Adobe outline is wrong.
Please let me know if there are better options to resolve this issue going forwards.

There are no devices listed under "Activated Devices" in my account page.
By @the_writing_critic

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Right. That only works for subscription products. Creative Suite is too old. 

Legacy apps must be deactivated directly from the devices on which they were installed. And if that's no longer possible, you've reached the end of the CS6 road.  Besides, CS6 was built to run on much older computers & operating systems that no longer exist. There's no guarantee that unsupported CS6 would install, much less activate on newer technology.

MODERN OPTIONS:
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FREE Acrobat Reader
https://www.adobe.com/acrobat/pdf-reader.html

FREE Online PDF Editor
https://www.adobe.com/acrobat/online/pdf-editor.html\

Paid Acrobat (Standard, Pro or Studio)
https://www.adobe.com/acrobat/pricing/compare-versions.html

Photoshop Elements or Premiere Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Annual Photography plan. 
https://www.adobe.com/creativecloud/photography.html

FREE or Paid Adobe Express
https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud Bundles & Single Apps for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

Most current Adobe apps work on these systems, no more than 2 versions back:

• Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
• MacOS 26 (Tahoe), 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps.