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August 16, 2014
Question

cs6 mc Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

  • August 16, 2014
  • 1 reply
  • 516 views

I am having trouble installing cs6 mc from both dvd and download.

I keep getting the same error for the Installer "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."

Is there a fix for this?

Here is the PDApp.log from the latest attempt to install:

8/16/2014 19:47:53 [INFO] Setup - Build Version - 6.0.335.0

8/16/2014 19:47:53 [INFO] Setup - Logging Level verbosity Set  to 4

8/16/2014 19:47:53 [INFO] Setup - Start Adobe Setup

8/16/2014 19:47:53 [INFO] Setup - TimeLog: Bootstrapper Start

8/16/2014 19:47:53 [INFO] Setup - TimeLog: Start initial checks

8/16/2014 19:47:53 [INFO] Setup - Dictionary Path: D:\TD\CS6_App\Adobe CS6\resources\Dictionary\en_US\stringTable.zdct

8/16/2014 19:47:53 [INFO] PIM - Trying to access xml at path:D:\TD\CS6_App\Adobe CS6\resources\setup.xml

8/16/2014 19:47:53 [INFO] PIM - XML is valid

8/16/2014 19:47:53 [WARN] PIM - Failed to find Node

8/16/2014 19:47:53 [INFO] Setup - Found 6 packages in setup manifest

8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0

8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set  to 4

8/16/2014 19:47:53 [INFO] Utilities - Folder does not exist

8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0

8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set  to 4

8/16/2014 19:47:53 [INFO] PIM - CREATE PIM Instance ...

8/16/2014 19:47:53 [INFO] Utilities - File does not exist

8/16/2014 19:47:53 [INFO] Utilities - File does not exist

8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.

8/16/2014 19:47:53 [INFO] PIM - SUCCESS Created Tables.

8/16/2014 19:47:53 [INFO] PIM - PIM Database is Up To Date.

8/16/2014 19:47:53 [INFO] PIM - Updater Inventory location:D:\TD\CS6_App\Adobe CS6\resources\updaterinventory.dll

8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.

8/16/2014 19:47:53 [FATAL] PIM - Error could not executeGeneralSQLQuery.

8/16/2014 19:47:53 [FATAL] PIM - Failed select count(*) from sqlite_master.

8/16/2014 19:47:53 [FATAL] PIM -  file is encrypted or is not a database.

8/16/2014 19:47:53 [FATAL] PIM - Error in Get Table count.

8/16/2014 19:47:53 [FATAL] PIM - ERROR Failed select count(*) from sqlite_master.

8/16/2014 19:47:53 [ERROR] PIM - Could not createOrUpdatePIMDbSchema.

8/16/2014 19:47:53 [INFO] PIM - PIMSqlite closeDB status 0

8/16/2014 19:47:53 [ERROR] PIM - Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.

8/16/2014 19:47:53 [FATAL] Setup - Unable to perform Disk space check

8/16/2014 19:47:53 [FATAL] Setup - Errors faced in OS requirement checks. Exiting...

8/16/2014 19:47:55 [INFO] PIM - PIMSqlite closeDB status 0

8/16/2014 19:47:55 [INFO] PIM - FREE PIM Instance ...

8/16/2014 19:47:55 [INFO] Setup - cleanUSF: Deleting Path C:\Users\[user name]\AppData\Local\Adobe\OOBE\PDApp

8/16/2014 19:47:55 [INFO] Setup - Setting current directory to C:\Users\[user name]\AppData\Local\Adobe\OOBE

8/16/2014 19:47:55 [ERROR] Setup - Error in deleting folder C:\Users\[user name]\AppData\Local\Adobe. Error Code:145

8/16/2014 19:47:55 [INFO] Setup - =================  End Adobe Setup. Exit code: -3  =================

Please help.

Thank you,

Carl

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    August 17, 2014

    That LOOKS like you are trying to install to the D drive instead of the default C drive... true?

    What happens if you install to the default C drive?

    What happens if you right click the installer and select "Run as Administrator" from the option list?