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E
esterhamermesz
Participant
May 17, 2017
Answered

cs6 missing file for installer

  • May 17, 2017
  • 5 replies
  • 9096 views

I had cs6 design standard installed but my computer crashed and had to be formatted.  Now as I try to download and isntall it I get a message saying there are missing files and I cannot complete installation.  I do have serial number but I haven't even gotten to that point. 

How to get a complete cs6 design standard installation file?

thanks,

ester h

This topic has been closed for replies.
Correct answer kglad

if you have sierra os, it's not compatible with older software.

adobe's posted a work-around:  https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

if that doesn't help what file(s) did you download (name, extension and size)?

5 replies

K
k59827083
Participant
December 12, 2019

Thank you so much!! I called and got it all worked out!

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 12, 2019

Adobe has removed the public download links... you need to contact support to be given the hidden link

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

    K
    k59827083
    Participant
    December 12, 2019

    Hi,

    I am having the same issue. I have my product key/license, but no longer have the original install file for Creative Suite 6. Does anyone know where I can find the install file? I am running Windows 10 Pro.

    Thanks!

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 18, 2017

    if you have sierra os, it's not compatible with older software.

    adobe's posted a work-around:  https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    if that doesn't help what file(s) did you download (name, extension and size)?

    E
    esterhamermeszAuthor
    Participant
    May 19, 2017

    Thank you! I completed the installation with your link.

    abraços,

    ester h

    Em 5/18/17 02:41, kglad escreveu:

    >

    cs6 missing file for installer

    created by kglad <https://forums.adobe.com/people/kglad> in /Downloading, Installing, Setting Up/ - View the full discussion <https://forums.adobe.com/message/9522225#9522225>

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 19, 2017

    you're welcome.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 17, 2017

    Download & Install instructions https://forums.adobe.com/thread/2003339

    -and many help and download links https://helpx.adobe.com/download-install.html

    -kglad links in reply #1 here https://forums.adobe.com/thread/2296468 may help

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    Mac or Windows, and EXACTLY which version of the operating system?

    Recent Mac AND Windows operating systems have been known to cause "odd" problems

    Are you using a computer Administrator account with full read/write permission?

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --several help links inside this message https://forums.adobe.com/thread/2301916

    -also install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    -or more on permissions https://forums.adobe.com/thread/2293598

    E
    esterhamermeszAuthor
    Participant
    May 19, 2017

    Thank you! It was very helpful and I managed to complete installation!

    abraços

    ester h.

    Em 5/17/17 19:55, John T Smith escreveu:

    >

    cs6 missing file for installer

    created by John T Smith <https://forums.adobe.com/people/JohnTSmith> in /Downloading, Installing, Setting Up/ - View the full discussion <https://forums.adobe.com/message/9521835#9521835>

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