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Participant
November 22, 2017
Answered

CS6 Programs Disappeared/Not Opening

  • November 22, 2017
  • 2 replies
  • 755 views

Hello there,

so perhaps sometime in October I went to open a Photoshop CS6 file and it wasn't working. I thought it was maybe just a one off chance so I restarted my laptop and the issue persisted. I decided to try to just open Photoshop CS6 and then open the file from once inside the program, however it wouldn't even allow me to click it to open it. I then noticed all my other CS6 programs such as Premiere Pro and Illustrator also were giving me the same issues. I'm not quite sure why it is happening because I'm fairly certain I fully bought them two years ago as opposed to paying a monthly subscription (I believe those were my options) and now I can't even open them at all. I decided to take some time away from it and not overreact and after some time had passed, I've now confronted it again and in my Creative Cloud menu, the CS6 programs aren't even listed as available anymore. I'm just wondering if anyone else has had this issue in the past? Or if I maybe was mislead to believe I was buying the CS6 programs fully licensed when I really wasn't and they expired.

Thanks in advance

This topic has been closed for replies.
Correct answer Colin Holgate

You can do a fresh install of CS6 from here:

Download Adobe Creative Suite 6 applications

and get your serial number from here:

Adobe ID

Once you are running the version you reinstalled you can use the Help menu to check for any updates. Doing that will open the Creative Cloud desktop app if you have that installed.

Can you say what system you are running? There are other tips, depending on what you are using.

2 replies

Kanikas
Legend
November 29, 2017
Colin Holgate
Colin HolgateCorrect answer
Inspiring
November 22, 2017

You can do a fresh install of CS6 from here:

Download Adobe Creative Suite 6 applications

and get your serial number from here:

Adobe ID

Once you are running the version you reinstalled you can use the Help menu to check for any updates. Doing that will open the Creative Cloud desktop app if you have that installed.

Can you say what system you are running? There are other tips, depending on what you are using.