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hilariesmith
Known Participant
May 24, 2012
Question

cs6 purchase download problems windows 7

  • May 24, 2012
  • 1 reply
  • 771 views

first of all  i could not download the akamai installers . it kept telling me i needed to retry a different location.

i eventually downloaded two files with the alternate method, but cannont find installation instructions.

I decided to install the first one that arrived, the larger file 7Z setup, which took a long time.

then i tried teh phtosohop cs6 EXE file and i get an error that says all parts should be in the same folder.  download the other parts.  what other parts?

i did have cs6 beta installed but uninstalled it from the control panel first.

should i uninstall what i jsut installed , if i can figure out what it actually was.

i found a shortcut but it opens the beta that i uninstalled. how can that be?

my programs and features say cs6 is installed

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    May 24, 2012

    i found a shortcut but it opens the beta that i uninstalled. how can that be?

    Because it was never properly uninstalled and deactivated. You need to try again. The rest is unclear, but perhaps install logs might offer some clues.

    Mylenium

    H
    hilariesmithAuthor
    Known Participant
    May 24, 2012

    thanks, for your reply.

    i tried looking in the logs and didnt find anything with that extension except for cs5.  i have an uninstall folder, that has data and other things, none of that extension.

      There is also a folder with a long number ending in ff.  inside is the setup, payloads , resources, plus a couple of dlls.. adobe personalization and asneu.

    I will try to uninstall from the control panel and start over.

    i am confused as to which one to install first. i received two folders, one says adobe cs6.exe and inside the large folder it haas the setup.  i installed the setup.exe.

    this did not download the same as the desktop, nor did it install the same.. i did not have the beta installed on teh desktop.

    PROBLEM SOLVED

    it had to do with the alternativce download.. there were no instructions anywhere than said i had to put both files in teh same folder and install the second file first.. that is just not logical to isntall teh second file first.

    in effect i had only installed half the program. the other half must have picked up old beta leftovers and it opened using the beta splash screen, but operated like the regular program.

    it took a long time with chat at the download order to determine they are only sales people. my issue was well beyiond not being able to download the akamai files...

    i finally was transferred to tech support who solved teh problem.

    if i can start another thread to post the solution i will.

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