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R
rebeccaw64131377
Participant
October 30, 2021
Question

CS6 Reinstall

  • October 30, 2021
  • 2 replies
  • 395 views

My Adobe Acct. shows the registered Photoshop CS6 Ext SN that I purchased from them as a student, (which I believe only entitled me to installed one copy).  I believe I originally installed it from the disk.  My computer failed so I can't deactivate it, and I want to install it on my new one.  I read how I could go into account management to deactivate it that way, but when I go there, it says I have no activated devices and in products, under my CS6 SN there is a download button.  Does that mean I'm good to go??? I would be downloading it to Windows 10.

 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 30, 2021

>computer failed so I can't deactivate it

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for CS5/CS6)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

> believe only entitled me to installed one copy

Not so... all versions allowed 2 activations

 

If you actually have the special education version your serial number will ONLY work with that special version, and the education version is not available as a download... if you actually bought the regular version, the download on your account will work

R
rebeccaw64131377Author
Participant
November 17, 2021

My response is delayed because I waited for my grandson to visit and handle the situation to be sure I didn't mess it up.  Your comment that I was allowed two copies proved to be the fix.  On my online account under my photoshop Serial Number there was an inviting download button, that allowed me to download my second copy!   I didn't contact anyone for a reset, especially since both you and kglad indicated it might be ify.  Thanks so much for your help!   I just checked my account and it still says I have "No activated devices"?  My download is CS6 Extended, version 13.0 x 32.  Camera Raw vers 7.0.0.308 and Filter Gallery vers. 13.0.  So, in photoshop, do I simply click on "updates" in the pulldown help menu?  I have a feeling that would be too easy, and I'd appreciate your advice on where I go from here.....

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 30, 2021

you can still have your activation count reset.  contact adobe support and request just that (an activation count reset), and request nothing else about cs6 or you will be denied.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

 

 

p.s. let us know if you're able to reactivate.  lately, there's been a lot of people saying you cannot reactivate as you'll probably see in the next day or so.

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