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February 8, 2020
Answered

CS6 serial number [from eBay was revoked]

  • February 8, 2020
  • 2 replies
  • 1482 views

I purchased CS6 about 6 years ago and have been using it on my iMac even since. Recently the hard drive failed and I had to have a new one fitted. This mean't that I had to re-intall CS6 using my serial number. It would only let me in on the 30 day trial which has now run out and refuses to accept my legitimate serial number, what can I do?

 

Thank you

John

This topic has been closed for replies.
Correct answer Just Shoot Me

I tried all that Ged, no order history but even though I input my serial number, with hyphens and without it just said there was an error registering this product. I probably did buy CS6 through an agent via ebay so I suppose the lady I spoke to at Adobe can just say it's one of those batch codes which they have de-activated, I can't locate my original invoice anyway so that's a pain. 

 

Thanks for your help Ged but I think I'm snookered here.


QUOTE:

I probably did buy CS6 through an agent via ebay

END QUOTE:

 

So it looks like you fell pray to a SCAM. Someone, Whoever, on eBay got a Corp serial number and sold it to unsuspecting people for a low price.

 

Just a reminder. There is NO such thing as a Free Lunch.

 

Be happy you got the use of it from time of purchase till now.

 

2 replies

Nancy OShea
Community Expert
Community Expert
February 8, 2020

Are you getting a pop-up window that says your serial number is not genuine?  Or is the message something different?  For example, If your CS6 was purchased as an upgrade, you also will need the qualifing product's serial number. 

 

Nancy O'Shea— Product User & Community Expert
February 10, 2020

It says “The serial number you entered has been revoked. This product cannot be licensed. Please contact Customer Support.”

February 8, 2020

Hi

Did you purchase CS6 directly from Adobe and register it with your Adobe account.

February 8, 2020

I registered it but not sure I opened an account to do it.

February 8, 2020

Did you purchase it directly from Adobe