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Marie A.
Participant
August 11, 2017
Answered

CS6 serial number not accepted

  • August 11, 2017
  • 1 reply
  • 2000 views

I hope someone here can help me.  I had two Mac computers but one is nearing "death", so I just purchased a new Mac computer. I want to install Adobe Photoshop CS 6 on this new computer. I uninstalled CS6 on the old computer and should now have the ability to download the software to this computer.  Because my new computer has Sierra 10.12.6 which I understand from reading this forum that it can pose problems with CS6, and after countless hours and frustration, I found a work-around ( Installer > Show package contents > Contents > Mac OS > Install) and followed that.  But when it asked for my old serial number, it said the serial number "is valid but a qualifying product could not be found on this computer." It lists CS3, CS4 and CS5 as well as the extended versions of CS 3, 4, 5, and 6 on the drop down menu but I don't have the extended version of CS6 and CS6 is not listed.  I'm at my wits end and don't know what the problem is now. I hope someone can help me.  Thanks in advance.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Marie A. I reviewed your account and it appears when you completed the platform swap from Windows to Mac you were issued an upgrade serial number for Photoshop CS6 instead of full version serial number.  To resolve this issue please contact our support team directly at Contact Customer Care​.

    When contacting our support team Marie A. please reference case 0205076079 which occurred on 1/14/2011.  This is the interaction were you were issued an upgrade version instead of the full version of Photoshop CS6.

    I would also recommend referencing this discussion when contacting our chat support team Marie A.  If you continue to encounter difficulties then please update this forum discussion.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    August 11, 2017

    Marie A. I reviewed your account and it appears when you completed the platform swap from Windows to Mac you were issued an upgrade serial number for Photoshop CS6 instead of full version serial number.  To resolve this issue please contact our support team directly at Contact Customer Care​.

    When contacting our support team Marie A. please reference case 0205076079 which occurred on 1/14/2011.  This is the interaction were you were issued an upgrade version instead of the full version of Photoshop CS6.

    I would also recommend referencing this discussion when contacting our chat support team Marie A.  If you continue to encounter difficulties then please update this forum discussion.

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