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Participant
April 4, 2013
Answered

CS6 serial number now invalid?

  • April 4, 2013
  • 2 replies
  • 1323 views

I bought CS6 student and teacher edition a while ago. I had all sorts of problems with the initialization. I installed one version on my macbook pro and one version on my macbook air as I work from home on one and travel with the other. About 1 month ago my illustrator, in design and photoshop ceased to open. I get an error message saying that my serial number is invalid, and already used on a maximum of two machines, that I need a new serial number. I have only ever had the program installed on two machines. I tried to install it on my old macbook pro but it was too old to take the newer version of the software so I couldn't even install it, let alone activate it. (The new macbook pro was a replacement).

I have no idea what to do. Other than uninstall and reinstall all the programs which is a complete pain.


With all the issues I had just getting the software this is the last thing I need

Correct answer kglad

contact adobe support to check/reset your activation count:  http://www.adobe.com/support/chat/ivrchat.html

2 replies

John T Smith
Community Expert
Community Expert
December 27, 2019

Adobe no longer supports CS6 (or earlier) at all

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 4, 2013

contact adobe support to check/reset your activation count:  http://www.adobe.com/support/chat/ivrchat.html

Participant
April 4, 2013

I did and they were most helpful. All working tickety-boo

kglad
Community Expert
Community Expert
April 4, 2013

good to hear.