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woodgie-tosh75
Participant
June 9, 2012
Question

CS6 standard installation manager keeps looping

  • June 9, 2012
  • 1 reply
  • 1453 views

I purchased a CS6 standard teacher/student edition and when I tried to use the download manager it kept downloading over and over the bulky 4Gb file in an endless loop - I had the box "start when finished downloading" checked so this may indicate that it failed to to start the executable file and went back to downloading from scratch? When I downloaded with alternative method, ie, just downloaded the two files and tried to extract files I got an error message stating insufficient disk space or no-write privileges - both of which are not true. What am I missing?

Thank you for your help

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    June 9, 2012

    I got an error message stating insufficient disk space or no-write privileges - both of which are not true.

    I would be careful to dismiss such warnings so easily. This could be anything from some silly system file being locked by a security tool to you indeed not having enough temporary disk space or drives being frgmented so not enough contiguous space is available to store large files not to speak of otehr potential issues that you may not even have considered. Anyway, without more specific info I'm afraid we can't advise more specifically. We need sopme system specs.

    Mylenium

    W
    woodgie-tosh75Author
    Participant
    June 9, 2012

    Thank you for your answer Mylenium,

    The error message I am getting is "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder".  I am the administrator of the laptop and I tried extracting the files at the desktop folder (default option by Adobe) or directly to the C drive when the former failed. I can see that the extraction did occur, ie,   I can see the CS6 folder having ~1000 files of 4.83Gb on my C drive so it must not be the write privileges or the available disc space. I can also the set-up.exe but when I try to execute I get "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem". I downloaded the Adobe support advisor and based on the log of failed installations I can see that I may be under the category of: bootstrapper requires certain installer components - run the Adobe CS5 cleaner tool and remove the program that you are going to install???

    Some info: Toshiba C660 with 550Gb available hard disc memory and 6Gb RAM, Intel Core i5-2430M CPU at 2.4Ghz, 64-bit operating system with Windows 7 Home Premium with Service Pack 1

    Please let me know if this is sufficient info to troubleshoot

    Thank you

    M
    Manish-Sharma
    Inspiring
    June 9, 2012

    Great Job !!!  on explaining the issue....

    It doesn't seems that the error "Installer failed to intialize" is because of the missing file.

    1) Download and run the Cleaner tool ,  clean CS6 and check . Link for downloading the cleaner tool :- www.adobe.com/support/contact/cscleanertool.html

    2) If step 1 doesn't work , Restart the machine in the Selective startup and then check . Link to find the step for selective :- http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html

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