CS6 suite installation

Forum|Forum|4 years ago
December 3, 2021
2 replies
1079 views

Hey guys,

I am trying to install my CS6 Suite. I did a huge mistake by updating my Mac Book to Big Sur. I could't use my CS6 Suite any more and my laptop made very loud noises. So I installed High Sierra on my laptop and wanted to install CS6 again. I logged in my Adobe account and downloaded the file in my "product" section. When I open the download, I receive following note (see attachment): "installer couldn't initialize. Maybe data is missing. Please download Adobe Support Advisor to identify the problem."

If I click on the link, I am send to this website: https://helpx.adobe.com/support.html#/top_products

Unfortunately I couldn't find any help there ...

Did anyone manage to install his/her CS6 suite?

All the advices I found and followed were from 2016/2017 and didn't work for me. Or I didn't do them right ...

I am more than thankful, if anyone could help me on this!!

Thank you so, so much ❤️

Cheers,

Elena

Installation

This topic has been closed for replies.

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Elena220091342wiyAuthor

Participant

I managed to install CS6 on my Mac book, thanks to the very helpful and useful advice from John!!

Now I can't confirm my serial number ... Adobe says there is no internet connection (see screenshot). But I do have a wifi connection and a valid serial number.

Did anyone solve this issue?

I found a lot of posts in the community, but when I followed the links provided the pages seem not exist any more.

Thank you very, very, very much!!

Cheers,

Elena

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

John T Smith

Community Expert

Apple did not maintain backward compatibility, so try this to install old programs
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

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Elena220091342wiyAuthor

Participant

Hi John, thanks for your quick reply. I tried to follow the instructions, but I still receive failure notice. It says Adobe installation programm is already running, please close other Adobe installation programme and choose option "repeat". I have nothing open .. and by clicking "repeat" nothing happens. Do you have a solution for this as well? Thank you so so much for your help ❤️ Cheers, Elena

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