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Inspiring
January 1, 2019
Answered

CS6 Update Failed

  • January 1, 2019
  • 2 replies
  • 2923 views

I've been a Creative Cloud customer from the start, and bought the products before CC existed.  I still run CS6 on an older laptop, but the update (via CC) has always failed.  I can not find any way on the Adobe website to submit the details from the install log, so I'm copying the relevant parts here because it's the only wat I can see to send it to the Abobe website.  If this is inappropriate, please direct me to a better point of contact:

WARN: ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{CCXP-2.5.1-64-ADBEADBEADBEADBEADBEAD}..xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{CCXP-2.5.1-64-ADBEADBEADBEADBEADBEAD}..xml” couldn’t be opened because there is no such file." UserInfo=0x7fa379c4cca0 {NSFilePath=/Library/Application Support/Adobe/PCF/{CCXP-2.5.1-64-ADBEADBEADBEADBEADBEAD}..xml, NSUnderlyingError=0x7fa379c4a180 "The operation couldn’t be completed. No such file or directory"}

WARN: Failed to remove file. Error: Error Domain=NSCocoaErrorDomain Code=4 "“AIM.adcref” couldn’t be removed." UserInfo=0x7fa379f026b0 {NSFilePath=/Library/Application Support/Adobe/ADCRefs/AIM.adcref, NSUserStringVariant=(

    Remove

), NSUnderlyingError=0x7fa379f66250 "The operation couldn’t be completed. No such file or directory"}

-------------------------------------------------------------------------------------

12/13/18 07:31:34:572 | [WARN] | 1209 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 38038 | Writing info packet to pipe failed with error code -1

12/13/18 07:31:34:573 | [INFO] | 1209 | HDSetup | HDSetup | AppContext |  | HDSetup | 38022 | *************************  END Adobe Setup

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    2 replies

    Known Participant
    February 10, 2021

    Hi,

     

    they removed the updates from their website. Where can i get them now?

     

    Thank you

    kglad
    Community Expert
    Community Expert
    February 10, 2021

    older adobe programs aren't going to be available indefinitely and many are unavailable.  so, if you find what you want, secure the downloads for future use. 

     

    for cs6, you should check prodesigntools.com - Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools

    Known Participant
    February 10, 2021

    The files found on that link are same i already have. I need the latest updates files for each application.

    kglad
    Community Expert
    Community Expert
    January 1, 2019

    do not use the cc app to update your cs6.  if you do, your perpetual license will converted to subscription.

    update by downloading the files directly and then applying them:

    http://www.adobe.com/downloads/updates/

    Ole PaAuthor
    Inspiring
    January 1, 2019

    I just download the first CS6 update on the Adobe updates site.  It downloads the file Photoshop_CS6_13_0_1_upd.dmg

    When I mount the DMG file and run the path installer, it fails with the following terse message:

         Adobe Photoshop 13.0.1

         Installation failed. Error Code: U44M2P7

    Not sure where to go next?

    - Jim

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 1, 2019