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SD_user_2013
Participant
March 24, 2013
Question

CS6 upgrade for photoshop CS5 gives errors

  • March 24, 2013
  • 1 reply
  • 320 views

I recently purchased your Photoshop CS6 upgrade.  I had been using Photoshop CS5 previously.  When I entered my serial number I got a message stating that no qualifying product can be found on my computer.  In the product drop down box I found and selected CS5 but when I enter the serial number of my CS5 Master Collection (which Photoshop was part of it) I get a error saying that serial number is not for a qualifying product.

What should I do?

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    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    March 24, 2013

    You cannot upgrade a component of a Creative Suite to the next version - which is what it sounds like you're attempting.

    e.g. you cannot upgrade to Photoshop CS6 using the Photoshop CS5 from Master Collection CS5.

    http://www.adobe.com/products/creativesuite/faq.html#upgrade-eligibility

    "Am I eligible for upgrade pricing from an earlier Creative Suite edition to an individual CS component?

    No. Adobe does not offer upgrade pricing for customers wishing to move from a suite edition to an individual CS component. For complete upgrade information for the product you are interested in, consult the upgrade eligibility chart on that product's buying guide page."

    From Master Collection CS5, you can only upgrade to a CS6 Suite (does not have to be Master Collection CS6).

    If Photoshop CS6 is all you want then either purchase a full version of CS6 or consider joining the Cloud.

    S
    SD_user_2013Author
    Participant
    March 24, 2013

    thanks.

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