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Participant
November 13, 2014
Question

CS6 upgrade will not accept my CS5.5 Serial number

  • November 13, 2014
  • 1 reply
  • 320 views

Hello, I installed my previously purchased CS5.5 onto a new 64 bit laptop with Win 8.1 (I had previously tried to install the CS5.5 on a 32 bit machine and decided to uninstall a couple years ago so i did not really use it).  I then purchased and downloaded the CS6 Upgrade. When i start the set up of CS6 it accepts the CS6 serial number but then it does not accept the CS5.5 serial number by stating it is not a qualifying product.  Does anyone please know how i get by this to do the upgrade?  Thanks.

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1 reply

John Waller
Community Expert
Community Expert
November 13, 2014

Which CS6 upgrade have you bought exactly?

Which CS5.5 product are you upgrading from?

SolutionAAuthor
Participant
November 14, 2014

Both are Master Collection.

John Waller
Community Expert
Community Expert
November 14, 2014

Dumb question but I presume you're selecting CS5.5 Master Collection from the dropdown menu in the "qualifying serial number" window?

I also presume CS5.5 is a normal retail version? Not an education version?