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November 13, 2013
Question

CS6 will not update, say program is still open when it is not. How do I close it?

  • November 13, 2013
  • 1 reply
  • 275 views

I tried to update CS6 and it crashed the computer.(Win 7- 64bit) After a System Restore, I still had to reinstall CS6. It works fine now, but refuses to do any updates. (Camera Raw 7, etc) It says "Please close the following applications to continue. Adobe Photoshop CS6 (Photoshop.exe)" The program is not open according to the Task Manager. I have been trying everything on the site. CC Cleaner for Adobe, et al. Please help, what am I missing?

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    1 reply

    kglad
    Community Expert
    Community Expert
    November 13, 2013

    restart your computer and then try to update via aam before opening ps.