Current CC subscription turns into trial mode every other month... How to fix this once and for all?

Question

Current my current always promptly paid CC subscription regularly turns into Trial mode. This means I can use Apps in trial mode (how nice...), ask me to get a paid subscription, and at the same time happily charges my credit card. This happens every other months. Then I have to discuss this with their agents, which usually takes days to weeks, because they don't know what's going on. How on earth can this be fixed one and for all?!

Thanks,

Hinnerk

Jeffrey_A_Wright · Answer

Hinnerk do you have a case number from your previous contact with our support team that I can reference?

If you have a valid membership then please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.

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