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ruthenry
ruthenry
Participant
July 12, 2017
Answered

Customer service

how can i talk to someone about my apps!!!

    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    May 9, 2022

     With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
    https://account.adobe.com/plans

     

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    CONTACT ADOBE SUPPORT:
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    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    View reply

    5 replies

    Ron24329740rlbm
    Participant
    May 9, 2022

    my question tooooooo!!!!! i want to talk to real persons!! help me please

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    May 9, 2022

     With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
    https://account.adobe.com/plans

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    Marloudesign
    Marloudesign
    Participant
    February 12, 2022

    Hi 

    I am having a problem downloading as I have moved and my internet information has changed.  please help

     

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    Community Expert
    AxelMattCommunity Expert
    Community Expert
    February 12, 2022
    quote

    Hi 

    I am having a problem downloading as I have moved and my internet information has changed.  please help

     


    By @Marloudesign

    What has been changed exactly?

    Please describe your issue more detailed.

    Which operating system do you use?

    Which apps yout try to download?

    Do you get a error message? If yes please post the exact message.

     

     

     

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Ned Murphy
    Ned Murphy
    Legend
    July 12, 2017

    If you have question you can post them here or...

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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