Customer Service is Absolutely Awful. Any reputable business should be ashamed.

I cancelled my personal student membership after starting grad school.  My school provides a free membership so I didn't need to pay for it anymore.  Fast forward one month and I get charged $641 without any email or notice.  Only reason I found out is because my credit card maxed out.  After 4 chats and being transfered 4 times on two of them they tell me that neither my cancelled account or my new account through my school are valid or linked to adobe products at all.  I don't understand that because I had to LOG IN to use their online chat.  And if I am not linked to any Adobe products why am I getting charged?  The help chat is an ABSOLUTE WASTE OF TIME and a complete joke.  They have a phone service that is just as bad as the chat.  Hard to understand choppy english with pre-determined question responses and being constantly transferred and put on hold.  They really know how to make a customer feel valued and treated as an individual.  I will not be recommending Adobe to anyone.  I had to contact my credit card company to cancel the payment because Adobe Customer Service is about as useful as a screen door on a submarine.  Thankfully my card company has wonderful customer service and will be assisting me to get my money back.