CUSTOMER SERVICE NIGHTMARE: CASE ADB-22786237-C1V1

Forum|Forum|3 years ago
February 22, 2022
1 reply
708 views

I have had yet unresolved issue updating or downloading my creative cloud to my Macbook Air.
This has been going on since 01/11/2022 with no end in sight.

Does anyone know a way to speak with someone other than the customer service hotline?

I'm at my wits end trying to get this issue resolved. I have been getting the run-around from the customer service team for over 7 weeks.

This topic has been closed for replies.

John Waller

Community Expert

Care to share the details of the issue in these user-to-user forums in case someone can help you here?

We're not privy to Adobe case numbers here so any info you can share will help.

Operating system, error messages, which apps you're having difficulty with.

johnb33118660Author

Participating Frequently

I am receiving the Error Code 146 when installing the Creative Cloud on my
Macbook Air.

I've tried all troubleshooting and have been working with the *Adobe
Customer Service since 01/11/22 to resolve this issue.*

The issue has been escalated to the Senior Engineering team for a month now.
However, no resolution has been achieved and it is *nearly impossible to
connect with anyone who can help me.*

Is there another Avenue I can take to get this issue resolved?
Emailing and the 800 number is not working.

John

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