Customer support representative asked uncomfortable personal question during virtual support

During virtual support to fix issues with Creative Cloud on my Mackbook Pro desktop, I was asked personal questions that I felt uncomfortable and would like to share the experience. I had an issue with versions Adobe Creative Cloud and Mac iOS and I called customer support with my cell phone. After many minutes of wait, I finally got contact with a representative who asked me for screen share because it was more technical issues that need to look into my computer. I need to fix the issue right away because I was paying 2 months of subscription without access to Creative Cloud and could not fixe the issue by myself. Eventually, I shared the screen for the representative to conduct virtual support and representative downloaded a few patch files to my desktop that took about 15-20 minutes. During that time the support representative asked which city I am located and what the weather is like. I do not prefer to get ask beyond the service but it is not a big deal so I answered. Then the representative asked what is my ethnicity is and further asked more questions specifically mentioning nationalities. I felt uncomfortable and weird because it is not relevant to the Adobe Creative Cloud service and mentioning specific countries and ethnicity feel inappropriate. Furthermore, I felt like the support representative was leveraging the virtual support opportunity to look into my personal information. This is why I did not want to do virtual support in the first place but I did not have an option. It was an uncomfortable experience and would like to hear from @Adobe community about what they think and how can I reach out to Adobe for further explanation.