Daily log-in and log-out to CC. Why???

Forum|Forum|6 years ago
December 3, 2019
2 replies
2157 views

Why does CC still want me to sign in or out of used devices? I use two devices, a notebook and a PC, and I work on one or the other. Today I had my laptop turned off and turned on the PC, and yet I had to log in to CC again after starting. Why is that? It annoys me!

Creative Cloud

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Just Shoot Me

Legend

How many computers do you have the CC aps installed on? If more than 2 that could be part of the problem. If you have and or HAD used the CC apps on more than 2 computers one will always be Signed Out when trying to use one of the others.

Go to the main Adobe website, adobe.com, and check how many computers are listed and have a Deactivate link like this.

Try Deactivating all of them then open and sign in on your 2 present computers.

balkovskyAuthor

Known Participant

I use on 2 devices. I tried to clear and log in again. I've seen two devices. One with the correct NOTEBOOK name ... but the other one is displayed under the Unknown Windows Device name. So I'll see if the problem is fixed or persists. Earlier (a year ago) it worked for me. I don't know what has changed.

Abambo

Community Expert

There was (is ?) somewhere a problem that sometimes the activation system is thinking tha one and the same machine are two different ones. I suspect, but cannot confirm, some obscrure updates on a Windows computer. At the time I had that problem, I just deactivated all machines (2x2) and signed-in again.

ABAMBO | Hard- and Software Engineer | Photographer

Jeffrey_A_Wright

Legend

Balkovsky, I am sorry you keep being signed out of the Creative Cloud desktop app. You can find steps on how to resolve the current behavior at https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html.

Please update this public forum discussion, if you have any questions.

balkovskyAuthor

Known Participant

It didn't help. It worked for a few days, but it's back. Again, CC requests to log on or log off after the computer starts. Three USER PCs, NOTEBOOK and unknown device (picture below) are displayed in the administration. The problem will be with Adobe or Windows, but I do not know where? I only really use two devices from the beginning of registration! For 49.99 € / month I find it quite sad.