data1.cab file is present but empty after download for Acrobat Pro XI

Forum|Forum|11 years ago
January 21, 2015
2 replies
7247 views

I am trying to upgrade to Acrobat Pro XI and have downloaded the files. The extraction process took quote a few attempts before it worked on my PC and I'm now doing the install. It get to a point where 'Error 1311 Source file not found' appears and asks me to check on the data1.cab file and retry. The file is present but is empty (0kb) so when I hit 'retry' the same message just appears again.I am downloading from Adobe direct, not from a disc and am downloading onto a PC.

This topic has been closed for replies.

Kartikay_Sharma

Participating Frequently

Please use the following Kb article for resolution.

Error 1311, 1335, or 2350 "Source file not found...data1.cab" |Install Adobe products | Windows

mediaacessausAuthor

Participating Frequently

Thanks, I've seen this forum topic and tried the various solutions but none work.

kglad

Community Expert

what file(s) did you download and what are their file sizes (shown on your computer)?

mediaacessausAuthor

Participating Frequently

Files downloaded was everything that came from the Adobe download manager for AcrobatPro 11, so I wouldn't know if anything was missing or not. But the point is, the files that are there all have a file size but the data1.cab file size is 0kb. Is this normal or is there a fault in the download? I've repeated the process a number of times and get the same results. I continue with the extraction process and it's at this point that the error message appears.

kglad

Community Expert

there's only one self-extracting file you need to download. make sure your dl is complete.

Downloadable installation files available:

Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded