De-activate adobe pro XI license on computer I can no longer access

Question

Hello,I need assistance to de-activate an Adobe Professional XI license from a c omputer that I can no longer access as it has been re-imaged.Adobe support has directed me to this forum and instructed me to post for assistance.

kglad · Answer

no one here can help with that. you need to go back to adobe support and request "an activation count reset". ask for exactly that and for nothing else related to acrobat xi (an unsupported program) or you will be directed back here.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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